Privacy Policy
Instrument Response Ltd takes your privacy very seriously
We are Instrument Response Limited and our registered address is; Charlotte House, 10 Charlotte Street, Manchester M1 4EX, United Kingdom. Instrument Response Ltd takes the privacy of its customer's data very seriously.
The statement below covers the site www.instrumentresponse.com and www.IRgroupservices.com
Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?
We can collect data on you from a variety of different sources.
When you take a quote or purchase products or services from the site;
- When you become a subscriber;
- When you speak to our customer services personnel;
- Via explicit data capture measures, for example by entering competitions and completing surveys;
- Via implicit data capture measures such as studying which pages you read the most and the use of cookies;
In any of the above cases the data we collect could be personal or company data.
What do we do with your personal information?
When you buy anything via the site, we may need to collect information about you to process the transaction, fulfil your order and provide you with the service you expect. This information may include but is not limited to, details such as your name, your address and your email address.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, credit card transaction companies to help process and administer any purchase that you make and we are legally obliged to disclose your data.
Instrument Response Ltd retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.
We will never sell, rent or trade your personal information to third parties for marketing purposes.
Data
In the UK we operate in accordance with applicable data protection legislation.
Instrument Response Ltd conforms to the requirements of the Data Protection Act, 1998.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Instrument Response Ltd in the manner set out in this Privacy Policy. Some information and e-mails sent to Instrument Response Ltd may be used as testimonials but no e-mail address or contact details will be displayed.
Change/Modify Details
To change your e-mail address details send an e-mail with your correct details to: info@instrumentresponse.com If you need to Modify or Change your personal details after you have made a purchase on the site please e-mail us at info@instrumentresponse.com as soon as possible.
Contact
If you have any questions or concerns about the information we hold about you, you can also email us at info@instrumentresponse.com or alternatively call us on: 08707 564232